Customer Service

If you have a question regarding your move, please refer to the frequently asked questions listed below. If your question is not answered, please contact your A-1 Freeman agent directly for more information. Our Customer Service Department is also available to assist you.

Frequently Asked Questions

Q1. Which agency services my area?

A1. Click here for our locations page.

Q2. How can I obtain an estimate or request information?

A2. Contact your nearest location , or submit an online request.

Q3. When is my shipment due to deliver?

A3. Track your shipment here.

Q4. Whom do I contact if my shipment is delayed beyond my stated delivery dates?

A4. Contact your sales executive, or customer service .

Q5. My shipment was delivered after the stated delivery spread, what now?

A5. Contact your sales executive, or customer service .

Q6. Who do I contact if the delivery crew didn't reassemble items that were taken apart at origin?

A6. Contact your sales executive, or customer service .

Q7. What should I do if I receive a balance due invoice when I have already paid the driver?

A7. Contact your sales executive, or customer service .

Q8. Whom do I contact if my bill is incorrect?

A8. Contact your sales executive, or customer service .

Q9. Whom do I contact if my household goods were damaged during the move?

A9. Contact your sales executive, or customer service .