Key Household Goods Program Elements
According to ERC 76% of transferees are most concerned with the household goods transportation component of their relocation. Our clients have found that critical program measures include:
>> Provider's Contractually Guaranteed Self-Haul Capacity
>> Formal Quality Service Level Agreements
>> Shipment Valuation Amount of at Least $100,000
If your carrier isn't providing these or if you haven't reviewed your program, you might be exposing your transferees to service issues.
Wondering how to structure your company's household goods relocation program to improve service levels... guaranteed? The linked A-1 Freeman topics above explain what it can mean for your program, and spells out some best practices.