Quality Moving Services you can Measure
Most van lines talk quality, but not all can measure it. That's why at A-1 Freeman has deployed a set of metrics and programs to improve your relocation experience and deliver 
peace of mind...to ensure that every move is a quality move. Our moving services include these exclusive quality assurance programs:
-
Pre-Employment Labor Certification
-
Quality Index
-
Professional Driver Development
-
Driver Quality Performance Ratings (QPR)
-
Agent Safety Officer Program
Pre-Employment Labor Certification
At A-1 Freeman we take both safety and quality seriously. When you relocate using our people and resources, rest assured that we take every precaution to safeguard your family and their posessions while in our care. We have made it our policy to perform a pre-employment background check on all permanently employed drivers and laborers involved in handling A-1 Freeman shipments. We hire only those that meet our stringent standards fpr honesty and integrity. At A-1 Freeman Moving Group you can trust the people who handle your belongings.
Quality Index
The Quality Index is an internal monitoring system designed to provide valuable feedback from our customers on the various moving services they received. The Quality Index is based on the customer's perception of their move experience. An Independent research firm randomly surveys customers after they're finished moving to learn how North America Van Lines performed, from packing through to final delivery. Every Agent and Driver is assigned a quality rating based on the responses to the survey questions. We use this system to learn about what's important to our customers and to continually improve our moving services.
Professional Driver Development
All North American Van Lines drivers go through a detailed qualification process and hands-on moving services training program. The training includes safe loading and unloading techniques to ensure safe moving of household effects, customer service, communication skills, and claims prevention skills.
Driver Quality Preformance Rating
We also track our Agents and Drivers cargo handling performance through our Quality Performance Rating Program. Every North American Van Lines Agent and Driver is assessed a rating, based on their performance in loading, transportation and unloading skills, to ensure exceptional moving services are provided for all of our customers.
Agent Safety Officer
Safety is essential to every North American Van Lines move, on and off the road. The Agent Safety Officer Program educates our agents about formal vehicle inspections, implements safety precautions, and keeps drivers up-to-date on all moving services from loading and unloading to driving techniques.