Silent Relocation Services

After more than 1,000 client and prospective client interviews and focus group findings, clients just like you have made one message perfectly clear...

"We want to arrange the relocation, trust that our transferees will receive excellent care per our requirements, get an accurate invoice and objective quality reporting — nothing else."

The ultimate gauge of quality is a very satisfied transferee and your phone not ringing or email box filled with unneeded requests for information and unwanted problems. We have listened and developed the A-1 Freeman exclusive "Silent Relo Service". The following is brief outline of the eight (8) points we have employed to make your next move - silentt.

1. Accountability - At A-1 Freeman, accountability means superior service through responsibility.

• We clearly identify ourselves as a key contact with your transferee and let them know we are personally responsible for making their move a great one.
• We follow through on every commitment we make.
• We act as your extension and part of your organization...an "on-staff" mover.
• We clearly define our services and live up to your transferee's expectations

2. Move Policy Management and Adherence — Using our proprietary Move Management Technology we minimize the continual stream of transferee calls by clearly understanding, explaining, confirming and enforcing your relocation policy.

• Before we accept the first move we complete our new client profile detailing virtually every relocation need and whether it is "Always Authorized", or if we can "Use Our Discretion", or if we must "Call for Authorization", or if it is "Never Authorized"
• Take the time to thoroughly understand you, our client, and your
  expectations before we begin our moving relationship
• Keep all current contact, policy, and contract information up to date and close at hand

3. Transferee Education - A-1 Freeman's move counselors thoroughly explain how the services are performed and what they will be accountable for.

• Our initial call details:
  >> Complete Moving Fundamentals
  >> Inventory Process
  >> Insurance Coverage
  >> Shipment Dates and Spreads
  >> Corporate Move Policy
  >> Helping Children & Families Move
• Our field representatives will personally meet with your relocating families to determine and understand their needs, review the move process and provide an accurate estimate of their belongings

4. Communication - Constant and accurate communication between your transferees and your mover is critical to keeping unnecessary calls from reaching your desk. A-1 Freeman has designed our process around keeping your transferee both satisfied and assured.

• 24 Hour a day Move Counselor and Account Executive assistance
• Consistent updates on move status availible online 24 hours a day
• Your Move Counselor communicates more than 70 times with you, your transferee and people that will make certain your employees will have a smooth relocation
• Communication continues even through final claims resolution

5. Proactive Customer Service - Keeping you and your employees up to date and assured is our job; it shouldn't have to be yours.

• Our move management technology is designed to find problems before they effect you or your employees
• Transferee Education & Communication elevates moving misconceptions
• North American's online quality agent evaluations let us choose the best agent to service your transferees anywhere in the country in real time - if required

6. Responsiveness — Our commitment to every customer:

• 24 hours a day, 365 days a year...we are on-call for you and your associates
• Introductory call to your transferees within 24 hours
• Immediate return call to you and your transferee

7. Evaluation and Reporting - A-1 Freeman closely monitors our quality and the quality of the people who come in contact with our clients.

1. Telephone survey of relocated associates
2. Evaluating each phase of the move
3. Results are posted on your web site
4. Objective results help you maintain the quality standards you expect and help us focus on continual improvement

8. Quality - To A-1 Freeman, quality isn't just a word, it is the reason the company was founded. The best way to keep your transferees from calling or emailing you with problems is not to have them in the first place.

The definition of a "Silent Relo" is a great experience for you and your transferees. The other steps we have identified are a very important part of the relocation process, but there is no substitute for the quality people we have across the nation ready to serve you...we hope you will give us the opportunity.

For more inforation about our Silent Relo Services contact your nearest A-1 Freeman location or click here to send us and email.